frequently asked questions

It is not possible to request a room number. However, do not hesitate to contact us to help you book the room that would best suit your needs.

Every room has a heating and air conditioning system.

It is not possible to add an extra bed to rooms due to their architecture. However, our suites are equipped with sofa-bed which can accomodate 2 children.

For security reasons, a salon is at your disposal for you to welcome your guest.

Yes, we have rooms with Parisian balconies.

A cot can be set up in your room upon request for any child under the age of 2 year-old. 

Yes, all our rooms have a hairdryer.

For security reasons, a double room can not accomodate three person. We invite you to contact our reception to assist you in booking the right room for the number of people participating in your stay. 

No, our hotel Terminus Lyon do not own communicating rooms.

Our hotel do not dispose of smocking-rooms. 

Non-cancelable and non-refundable offers guarantee the lowest available rate at the time you booked. In order to benefit from this offer, the payment is required and is non-refundable in case of cancellation or modification. However, we invite you to contact us in case you are unable to attend in order to explore the possibility of a deferral of the amounts received. Please note that any request will be transferred to our sales department, which alone will be able to decide. 

Our rates are indicated per room. However, additional services are to be paid according to the number of persons. The tourist tax is payable per person, regardless of the initial reservation. 

Our prices do not include breakfast, unless otherwise indicated or a specific promotion. 

All credit cards are accepted. 

All taxes are included in the rate except the tourist tax, which is payable per person per day. 

Cancellation conditions differ from one reservation to another. We invite you to check the reservation confirmation or to contact our reservation department for more information. 

Reservations made on our website can be modified or cancelled directly from the confirmation email. However, if you are not sure about the penalties for changes or cancellations, please contact us. 

The check-in time is from 3:00 pm and the rooms must be vacated before 11:00 am. Nevertheless, we invite you to contact us in order to inquire about our offers for any request for early arrival or late departure time.

Upon availability, we will be pleased to welcome you prior your initial arrival date or to enjoy a longer stay. Please contact us for more informations.

Our reception is multilingual. We speak French, English, Spanish, Arabic, Russian, Armenian and Iranian.

Our hotel is not equiped enough to welcome people with reduced mobility.

Unfortunately, pets are not allowed in our hotel, be it any size or species.

Yes, there is a lift at the hotel.

We have a breakfast room within our hotel. Our restaurant La Fosca' welcomes you for your lunch and dinner.

Yes, we have a salon with a bar menu

Yes, our luggage service is available at your arrival and departure.

Our luggage room is at the moment not available. For your comfort, we have allocated a room to serve as a secure luggage room.

Our hotel does not own any private parking lots. However, less than 100m away is located a secure parking lot, at the Gare de Lyon.

Yes, you will have free WiFi access throughout the hotel.

Every room has a desk. Our salon is also at your disposal if you wish to work or read a book there.

Our receptionists will be happy to help you book tickets for museums and other entertainments. They can assist you in finding the best restaurants in the area.

You can entrust us your things to be cleaned before 9 am for an express cleaning.

Our hotel does not have a baby-sitting service.

Yes, clean towels are at your disposal in each rooms.

We have adapters for all plugs on request at the reception.

The nearest taxi-station is 100m away, on the boulevard Diderot.

Metro station: Gare de Lyon line 1, 14 and RER A

We have several partnerships with private transportation providers. We invite you to contact our reception desk to find out more.

The taxi rate from CDG airport is 58€ and 32€ from Orly airport.